Once your order is successfully placed, you will receive an order confirmation email with all the details, including your order number, the items purchased, and the shipping information.

If you do not see this email in your inbox, please check your spam or junk folder. If you still cannot locate it, feel free to contact our 24/7 customer support team via email at support@eldonandco.com or through our live chat for assistance.

Rest assured, as soon as your order is confirmed, you’ll be kept updated every step of the way!

Yes, you can change your shipping address after placing an order, but only if your order has not yet been shipped.

To request an address change:

1. Contact our 24/7 customer support team as soon as possible via email at support@eldonandco.com or through our live chat.
2. Provide your order number and the updated shipping address.

If your order has already been shipped, we will do our best to assist you in redirecting the package, depending on the courier's policies. Additional charges may apply for redirection services.

For a seamless experience, we recommend double-checking your shipping details before confirming your order!

Yes, we offer international shipping to most countries worldwide!

We also provide duty-paid shipping, so you don’t have to worry about unexpected customs fees or additional charges when your order arrives.

To check if we deliver to your location, simply enter your address during checkout. For any questions regarding international shipping, feel free to contact our 24/7 customer support team via email at support@eldonandco.com or through live chat.

Wherever you are, Éldon&Co London is ready to deliver timeless elegance to your doorstep. ✨

The delivery time for your order depends on your location and shipping option selected. Here’s an estimate:

• Domestic Orders (UK/Italy): 1–3 business days.
• International Orders: 3–7 business days, depending on the destination.

We prioritize fast, reliable shipping and offer same-day dispatch for orders placed before the cut-off time (varies by location).

Once your order is shipped, you will receive a tracking link to monitor its journey. For detailed delivery timelines or assistance, our 24/7 customer support team is here to help!

Please note: Delays may occasionally occur due to customs or unforeseen circumstances.